Shipping & Returns
Carefully packed. Tracked. Delivered.
Each order is carefully prepared and packaged according to the artwork format. This page explains processing, shipping, delivery, and what to do if a problem occurs.
US Shipping
Standard shipping is included for original artwork within the United States. Print shipping terms are shown on each product page.
Processing
In-stock originals are normally prepared within 2–3 business days. Prints may require additional production time.
Packaging
Originals and prints ship flat or rolled according to size and format, with tracking included.
Damaged Orders
Contact within 5 days of delivery with photos of artwork and packaging.
Shipping overview
Standard shipping is included for original artwork within the United States. In-stock originals are generally prepared within 2–3 business days. Fine art prints may be produced to order and follow the processing estimate shown on the product page. Tracking is provided when the order ships.
Processing times
Processing time is the period required to inspect, prepare, and package artwork before it is handed to the carrier. It does not include transit time.
In-stock original artwork is generally processed within 2–3 business days. Made-to-order prints require production time before shipping; the current estimate appears on the print product page. Orders placed on weekends or holidays begin processing on the next business day.
If an unusual delay affects your order, I will contact you by email.
Packaging
Works on paper are shipped flat with rigid protection and materials selected to reduce movement, bending, moisture exposure, and surface contact during transit. Packaging may vary according to artwork size, medium, matting, and destination.
Fine art prints may ship flat or rolled depending on size and fulfillment requirements. The packaging method is listed on the product page when it differs from the standard format.
Tracking and delivery
Tracking information is sent by email after the shipping label is created. Tracking may take time to update after the carrier receives the package.
Please use an address where the shipment can be received safely. I am not responsible for theft after tracking confirms delivery, but will provide information needed for a carrier inquiry.
United States shipping
Free standard shipping is included for original artwork shipped within the United States. Orders are sent using a tracked carrier service selected for the artwork size and destination.
International shipping
Online checkout is currently available for US addresses only. For international shipping inquiries, contact me with the artwork title and destination before purchasing.
International customers are responsible for all customs duties, import taxes, VAT, and any additional fees required by their country upon delivery. These charges are not included in the order total and are not collected by me at the time of purchase.
Address changes
Review the delivery address carefully before placing an order. If an address needs to be changed, contact me as soon as possible. Changes cannot be guaranteed after a label is created or the package is handed to the carrier.
Additional costs caused by an incorrect address, refused delivery, or unclaimed package may be the buyer's responsibility.
Delays and lost packages
Carrier delays are outside the studio's direct control. If tracking has not updated for an unusual period or the package appears lost, contact me with your order number.
I will review the tracking information and assist with the appropriate carrier inquiry. Refund or replacement decisions are made after the carrier process and available evidence are reviewed.
Damaged orders
Important — 5-day reporting window
If your artwork arrives damaged, contact me within 5 days of delivery. Include the following:
- Order number
- Artwork title
- Photos of the artwork
- Photos of interior and exterior packaging
- Photo of shipping label
- Short description of the damage
Keep the artwork and all packaging until the claim is reviewed.
Because each original is one of a kind, an exact replacement may not be possible. Depending on the circumstances, resolution may include a return, refund, repair discussion, or another agreed option.
Returns and refunds
All original artwork sales are final except where an order arrives damaged or an incorrect item is received.
Fine art prints are produced to order and are also final sale except where an order arrives damaged, contains a production defect, or an incorrect item is received.
Please review the images, dimensions, medium, matting or framing details, and description before purchasing. Contact me before ordering if you need additional information or images.
Cancellations
If you need to request a cancellation, contact me as soon as possible. Orders may be canceled before packaging or shipment begins. Once an order has shipped, the final-sale policy applies.
If a package is returned due to an incorrect or undeliverable address, I will contact you to arrange reshipment or issue a refund minus original shipping costs.
Color and display variation
Artwork is photographed and presented as accurately as possible. Color, contrast, scale, and texture may appear differently across screens and lighting conditions. Minor variation between the online image and the original work is normal and is not considered damage.
If you have questions about how a specific piece looks in person, contact me before purchasing.
Questions before ordering
Questions about a specific piece, shipping, dimensions, materials, or presentation are welcome before purchase.
Still have questions?
Questions about a specific piece, shipping, or an existing order are always welcome.